These Terms and Conditions govern the use of the website www.mylandscape.store and the purchase of artworks, prints, and other artistic items from my online store. By accessing or using the website, you agree to comply with these Terms and Conditions. Please read them carefully before making any purchase.
1.1. Orders are processed and shipped within up to 3 weeks from the purchase date, unless otherwise specified.
1.2. I offer international delivery. Delivery costs and estimated delivery times will be displayed at checkout. By purchasing, both you and I agree to these terms.
1.3. Any customs duties, taxes, or additional costs arising from the import of goods into the buyer’s country are the buyer’s responsibility.
2.1. All prices displayed include applicable fees and taxes.
2.2. I accept various payment methods, including:
Credit/debit cards
Apple Pay
Google Pay
PayPal
PayPal 4x
You agree to provide accurate and complete payment information when placing an order.
2.3. In the case of a pricing error, I reserve the right to cancel or modify your order or contact you for further instructions.
3.1. If you receive a damaged or defective item, please contact me within 7 business days of receiving your order and provide photos or videos of the damaged box or product.
3.2. In cases of damage or loss during transit, I will issue a refund, replacement, or return, subject to availability. Refunds are credited within 7 business days after I receive and verify the returned item.
3.3. To qualify for a return or refund:
– The item must be in its original condition and packaging.
– You are responsible for safe packaging. Inadequate packaging may result in a 50% deduction from the refund.
– Each case will be evaluated individually to find the best solution.
3.4. Exceptions to returns (under Article L221-28 of the EU Consumer Code):
Original, handmade paintings are customised products and cannot be returned unless:
– The product was damaged in transit, or
– The delivered item does not match your order.
3.5. Colour differences: digital photographs vs. original artwork
– Please note that digital photographs of the artwork displayed on the website may differ from the actual colours of the physical painting, due to variations in screen types, brightness, contrast settings, and ambient lighting.
– Before placing an order and making payment, you are encouraged to request additional photographs or a short video of the actual artwork to assess the colours and details more accurately.
– Once payment has been executed, colour differences between the digital images and the physical artwork are not accepted as valid grounds for a return or refund.
– Returns or refunds on this basis will be considered ineligible, except in cases where the artwork is damaged, defective, or does not match your order (as per section 3.4).
3.6. Complaints must be submitted within 7 days of receiving the order and must include photographic evidence.
3.7. Please note: Not liking the product is not a valid reason for a return due to its unique, artistic nature.
3.8. Return Procedure
If you are not satisfied with the delivery date or wish to return an item for any valid reason permitted under these Terms, you must first notify me by email at serge@mylandscape.store
. Upon approval, I will provide you with a return label that includes insurance and the correct return address details.
3.9. Any unannounced or unauthorized return, or any manipulation of the artwork without prior notice, will void the possibility of a refund. This policy exists to protect unique and original artworks from damage during transit.
If delivery fails due to the buyer’s fault (e.g., incorrect address), the buyer will cover the cost of re-delivery.
If the error was mine, I will cover the re-delivery costs.
If the product arrives at a pickup point and is not collected in time, you must arrange repeat delivery. If refused, no refund will be issued for the product or shipping.
5.1. All artworks, prints, and artistic items on this website are protected by copyright and intellectual property laws.
5.2. Purchasing an item does not grant you rights to the image or concept. Reproducing or using any material without prior written permission is strictly prohibited.
6.1. While I strive to provide accurate information, I do not guarantee its completeness or reliability. You use this website at your own risk.
6.2. I am not liable for direct, indirect, incidental, or consequential damages resulting from your use of this website or products.
7.1. These Terms are governed by the laws of the European Union.
7.2. Any dispute will be under the exclusive jurisdiction of the courts in France. Legal action in another country must be at the buyer’s expense.
For custom sizes, materials, or special requests, please contact me directly at serge@mylandscape.store and include your specifications and image references.
Paintings are finished with blue edges and backs. Most custom pieces are completed within 8 weeks, allowing for drying time. Additional fees (size, shipping) will be discussed individually.
You’ll receive a completion date and payment instructions upon acceptance. Your request will only be processed after full payment.
If I cannot complete the work on time, you’ll receive a full refund or we will agree on new terms.
Unless agreed otherwise, all paintings are:
Unframed
Unvarnished only if the technique or subject demands it
Without hanging devices
Thank you for taking the time to read these Terms and Conditions.
Please know that any issues can be resolved easily and individually. I handle every order with care and attention and am committed to finding the best solution should anything go wrong.
Sincerely,
Sergiu Ciochina
All terms are up to date and comply with current legislation.
“The last modification was made on January 1, 2025.
